Lesson learned: always keep a download of each version of QuickBooks and its initial release. Even for Enterprise Solutions Full Service Plan subscribers, an installation CD will not be shipped unless you ask for it. Without it and you have to download your version of QuickBooks from Intuit's web site. Not a problem, right? Wrong! After learning on Friday (after installing QBES 14.0 for a client using the product download page) that the R6 patch was pulled by Intuit after a slew of bug reports, my client contacted me to complain of missing inventory, sync problems, and emailing issues. Sure enough, they were on R6. However, it wasn't as easy as just uninstalling and reinstalling QuickBooks, as Intuit still had the R6 version of the entire product release on their download page, even though the R6 patch was removed as both an automatic and manual download. This meant waiting almost 20 minutes for priority Diamond chat support; I can only imagine how long a phone call to any other support line was taking nowadays. Fortunately, I was able to get the link from them to download the R5 version of QuickBooks Enterprise 14.0 and the clean install utility.
Here are the details to save anybody else time:
- Uninstall QuickBooks
- Download and Run the QuickBooks Clean Install Utility
- Download and install your version of QuickBooks 2014:
Remember: Never install a manual patch unless an automatic patch of the same release number is already available. You may want to even wait a few weeks after the automatic patch becomes available, just to be safe.